Complaint Procedure

How to make a complaint:

Surfwax Ltd T/A Help 2 Hire operate a complaint scheme in accordance with rules made by the Regulator.

We pride ourselves on delivering a high level of customer service to all our clients. If however you are not happy with the services you received from us, please let us know so that we can learn and improve our services to you.

Please come to our office in person on the below address or Phone us on 02072663330 Alternatively, please send an email to, OR

Please write to Shahid Ahmad Director, SURFWAX LTD T/A HELP 2 HIRE
356 Harrow Road, London W9 2HT

Complaints Procedure:We have following procedure for formal complaints.

  1. We can receive your complaint in person,via telephone, by letter or email
  2. We will acknowledge your complaint in writing in five working days.
  3. We will send our final response in no longer than eight weeks from its receipt.
  4. If you are not satisfied with our response, you may refer your complaint to Legal Ombudsman.

Legal Ombudsman
PO Box 6804 Wolverhampton WV1 9WG

Tel: 0300 555 0333 Email: Web:

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